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Req No.:  7409

Logistics Coordinator

Product Service:  Wireline
Location: 

Mill Hall, PA, US, 17751

Position Summary
Key Accountabilities
  • Receive heavy volume of job orders from customers by work order software, e-mail, and/or telephone and actively listen in order to understand information being received.
  • Analyze job orders to ensure that all relevant information is received.
  • Accurately enter job order information into applicable software program.
  • Work with customers and utilize applicable software, including customer systems, to research and resolve order inquiries and discrepancies in a timely manner and, if unable to do so, refer customers to your supervisor/manager.
  • Keep supervisor/manager apprised of any and all discrepancies relating to customers' orders.
  • In the dispatcher's absence, prioritize heavy volume of job orders, determine available resources, and assign jobs via software to drivers.
  • Ensure that all documentation is filed according to specifications in a timely manner.
  • Recommend process improvements as necessary and work with co-workers to implement approved changes.
  • Utilize software programs to prepare reports, e-mails, correspondence, etc.
  • Assist in the training of employees.
  • Perform other job-related duties as assigned.
Required Knowledge, Skills and Abilities
  • Knowledge of the principals of excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and/or approaches to problems.
  • Ability to listen and understand information and ideas presented through spoken words and sentences, and the ability to communicate information and ideas in speaking so others will understand.
  • Ability to read and understand information and ideas presented in writing and the ability to communicate information and ideas in writing so others will understand.
  • Ability to enter alpha-numeric data efficiently with a minimum of errors.
  • Ability to read, write, and speak English including the meaning and spelling of words.
  • Ability to navigate effectively in a Windows® environment to enter data and/or process information.
  • Ability to navigate effectively in Microsoft Windows, Outlook, Word, and Excel.
  • Ability to operate a two-way radio and standard office machines.
  • Ability to learn and understand job requirements after initial training.
  • Ability to develop specific goals and plans in order to prioritize, organize, and accomplish your work.
  • Ability to efficiently and effectively communicate with business partners, supervisors/managers, peers, or subordinates in verbal or written form.
  • Ability to work nights, weekends, and overtime as necessary and required.
Required Experience and Education
  • 1 year of experience in a customer service position that includes heavy telephone contact OR completion of a degree from an accredited four-year college in communications or related area. Experience in a transportation and/or logistics environment is preferred.

 

Required Travel:  Up to 10% 
Number of Openings:  1 
FLSA Status:  Nonexempt  
Type of Position:      
Position Status:  Full Time 
Additional Available Locations:   

 

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


Nearest Major Market: Williamsport